Services
The hospitality business is 24x7. E-HORS understands this and delivers accordingly. E-HORS has several options of support offered to establish the environment that will lead to the ultimate service level a hotel can provide.
Support & Maintenance
The E-HORS Support and Maintenance Agreement guarantees, the customer 24x7 hot line support. All support calls are handled by our friendly and experienced staff with a great knowledge of our system. E-HORS does not have automated dispatchers but staffs answering your every call. E-HORS strives to offer immediate solutions and practically any issue can be solved remotely.
IT Facility Management
To reduce the number of problems that may arise from dealing with many different vendors, we also offer in-house IT consulting, hardware solutions and facility management. E-HORS can be your one stop solution for all IT services needed in a hotel or resort.
The E-HORS Facility Management agreement guarantees 24x7 system monitoring, virus protection and network monitoring. All these provided with the cost of one IT staff.
Hardware solutions
E-HORS is not a hardware vendor but we strive to assist our customers in every way we can. We provide hardware recommendations which are compatible with E-HORS and this will save our clients a lot of time and hassle. As long as the specifications of hardware that we provided are followed by the hotel, E-HORS takes full responsibility on the whole project.
Training
E-HORS training is customized per client and is based on the needs and priorities of the E-HORS implementation. Training can take place on site as well as at our premises. We have an efficient and user friendly training web site. On top of this, each installation comes with an extra training site, which is a copy of the hotel site, allowing staff, in particular new staff, to be trained in a separate environment.
E-HORS Modules
Front Office, Online Reservation, Housekeeping & Maintenance, Purchasing & Stock, Food & Beverage, POS, Accounting, Service Center, Unit Lease Back, Theme Park, Golf, Membership, Agencies, Human Resources, Sales & Marketing, Venue & Catering.View full product info