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Service Centre
Providing the best customer service is often the goal of hotels. The Service Centre module provides hotel staff a systematic approach to achieving this. Staffs are able to record the services required by guests and keep track of finished and unfinished tasks. With this module, customer satisfaction can be guaranteed.
The main benefits of the Service Centre module are:
- When a guest requests for a certain service or repair, it will be lodged into the service or repair log. This provides ease of management for departments when the department is responsible for the service or repair requested. With this in place, optimum service to guests can be done in the shortest time frame possible.
- The usage of materials for service or repair purposes can be recorded to keep track of the inventory available. This is integrated with the Purchasing module. Therefore, it would be easier for the purchasing department to make purchases when needed so that inventory will not run low.
- Alert colour schemes can be added for different time frames. This is so that tasks which have not been completed within a certain time frame will automatically change to a certain colour to alert staffs of the tasks at hand.
- When a certain task is completed, staffs can update the system so that front office will be notified that the service has been delivered.
- Other than request for services and repair, complains can also be lodged. Complains will be sent to the relevant department to alert them of the poor service delivered. This is an important tool to help departments improve their services so that customer satisfaction can be guaranteed.
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