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Online Reservation
Statistics show that increasing numbers of people are going online for hotel reservations. This is due to consumers being more tech-savvy and doing reservations online will save them cost on calling hotels for information and availability of rooms. Therefore, hotels’ revenue will increase significantly with more reservations online.
The main benefits of the Internet Reservations are:
- Guests are able to make online reservations without the need to contact the hotel for availability and quotes. Availability of rooms and prices are available from the hotels' open inventory when doing reservations.
- Internet reservations are guaranteed by full or partial payment at the moment of reservation. There is no commission to be paid to any booking engine. This increases profitability for the hotel.
- With guests doing online reservations, it lightens the burden of the reservation department. Human resources at the reservation department can then be optimised for other areas.
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