Paradise Sandy Beach Resort is a 319 rooms resort in Penang, Malaysia. The resort is famous for its spacious rooms, great beach bar (Gaya) and many other facilities, including water sports. When we wanted to replace Fidelio (DOS) we did not want the next copy of a copy and we were looking for a state of the art product that would really contribute to the innovation of our organization.
It was interesting that the product we were looking for is just 10 minutes away from us; E-Hors. Although E-Hors was not really ready at that time, we liked the technology, vision and benefits of the product. Paradise decided to be the second pilot site. Obviously we experienced some problems in the beginning. It took almost a year, but E-Hors delivered what was promised and we are now enjoying all the benefits.
What really was important to us, being a pilot site and a busy hotel, was the level of support that we needed. The support from E-Hors was and is excellent. E-Hors promises 24x7 support and they deliver, no dispatching in the night, but actual support and solutions. Even when our network was down at 2.30 AM, which is not related to the E-Hors software, they solved our problems within 15 minutes. That is one of the great benefits of having a supplier that acts as a partner and understands the hospitality needs.
Just one week before the implementation of E-Hors started, we had a crash with Fidelio during the night audit and needed to go manual during peak time. E-Hors has had no down time since the day we started in June 2005. Currently E-Hors has taken over our complete IT department. We have concluded a Facility management Agreement for an annual fee lower than the cost of hiring an IT person. Our hotel system and IT environment is in safe hands, 24x7.
Revenue Management from the core of hotel operations
The global financial market is suffering from major incidents like bank bankruptcies and stock
market crashes. The hospitality industry also suffers from this ill fate. Hotel occupancy rates
continue to decrease in countries like the United States, Germany and other economies around
the world. Read more...
(October 14th 2008)
Grand Aston City Hall Medan’s hospitality system of choice: E-HORS
E-HORS (Electronic Hotel Operations and Reservation System) has been chosen as Grand Aston City Hall
Medan’s hospitality system of choice. Grand Aston City Hall Medan is one of the properties managed by
Aston International, a leading hospitality management company in Indonesia. Read more...
(October 9th 2008)
E-HORS and Piccolo: The Perfect State-of-The-Art Partners
E-HORS - the Malaysia developed single integrated hospitality solution - is pleased to announce that Piccolo
Hotel chose E-HORS as their system of choice at their property because E-HORS fits perfectly in the
innovative vision of Piccolo hotel as E-HORS is a single 100% integrated solution covering all aspects of the
hotel management and operations. Read more...
(July 18th 2008)
Manage Your Hotel Operations the “Green" Way
Hotels are currently jumping on the bandwagon of the green movement. The most basic practice that most
hotels worldwide have is a towel and linens reuse program. According to a survey on hotel green
practices released by the American Hotels Lodging Assn, 88 percent of hotels that responded have a linen
reuse program for guests who stay multiple nights, and just more than 83 percent have a towel reuse
program. Read more...
(July 18th 2008)
