Paradise Sandy Beach Resort is a 319 rooms resort in Penang, Malaysia. The resort is famous for its spacious rooms, great beach bar (Gaya) and many other facilities, including water sports. When we wanted to replace Fidelio (DOS) we did not want the next copy of a copy and we were looking for a state of the art product that would really contribute to the innovation of our organization.
It was interesting that the product we were looking for is just 10 minutes away from us; E-Hors. Although E-Hors was not really ready at that time, we liked the technology, vision and benefits of the product. Paradise decided to be the second pilot site. Obviously we experienced some problems in the beginning. It took almost a year, but E-Hors delivered what was promised and we are now enjoying all the benefits.
What really was important to us, being a pilot site and a busy hotel, was the level of support that we needed. The support from E-Hors was and is excellent. E-Hors promises 24x7 support and they deliver, no dispatching in the night, but actual support and solutions. Even when our network was down at 2.30 AM, which is not related to the E-Hors software, they solved our problems within 15 minutes. That is one of the great benefits of having a supplier that acts as a partner and understands the hospitality needs.
Just one week before the implementation of E-Hors started, we had a crash with Fidelio during the night audit and needed to go manual during peak time. E-Hors has had no down time since the day we started in June 2005. Currently E-Hors has taken over our complete IT department. We have concluded a Facility management Agreement for an annual fee lower than the cost of hiring an IT person. Our hotel system and IT environment is in safe hands, 24x7.
Mr. Jeff de Zilva General Manager (23/6/2008)
Press releases
Integrated Hotel Management System with Dynamic Pricing
Hoteliers are constantly thinking of ways to improve their profit margin and cash flow, hoping that
their hotels can survive this uncertain period. In order to do so, they are presented with a dilemma
to cut hotel rates in hopes of a higher occupancy level or trying to maintain hotel rates and cut
costs elsewhere but of course, risk lower occupancy levels. Read more...
(September 25th 2009)
New Chief Technology Officer Role Filled By Mr Jouke Postma
E-Hors recently announced the newly created position of Chief Technology Officer and it is to be
filled by Mr Jouke Postma. The expanding research and development department have created a
huge need for this position. Read more...
(August 27th 2009)
Mr Ben Ho is Appointed Chief Financial Officer for E-Hors
Mr Ben Ho has recently been appointed the Chief Financial Officer of E-Hors. He brings with him
more than 10 years of valuable hospitality and accounting experience, having worked at Bayview
Beach Resort, Sunway Hotels and Hard Rock Hotels. Read more...
(July 17th 2009)
Internship with E-Hors Proves Beneficial for Students
Students from Hotel School The Hague, International University of Hospitality Management in The
Netherlands have completed their internship with E-Hors in July. Their internship consisted of 19
weeks of intensive training in E-HORS and also opportunities to experience hotel operations. Read more...
(August 3rd 2009)
Cost Savings for New Hotels Operating In the Recession Period
The Global Financial Crisis has just hit and it is not getting better anytime soon. Your new hotel is opening a few months from now and the show must go on. Huge amounts of bills need to
be paid for everything from bed linens to furniture to stationeries to amenities. This means that wise decisions need to be made to be able to save on costs but yet not compromising on the
quality of things purchased Read more...
(March 23rd 2009)
Bukit Gambang Resort City Able to Achieve its Goals with E-HORS
Bukit Gambang Resort City strives to be “green” and have consolidated data for all their resorts as an integrated resort city.
The management has decided that E-HORS is the best fit for the resorts as the system is able to help achieve their goals. Read more...
(February 24th 2009)
E-Hors at hospitality schools in Indonesia
Surabaya Hotel School and Mater Amabilis Catholics Vocational High School Surabaya, two
major hotel schools in Surabaya have decided to use E-HORS as the hospitality system for training students in their school. Read more...
(January 6th 2009)
E-Hors announces its own key lock system
E-Hors is proud to announce a new program which integrates E-Hors key locks with our
hospitality solution, E-HORS. This new program, E-HORS’s very own Key Lock program, is fully integrated with the Front Office module. Read more...
(January 5th 2009)
