Even though Bubu Resort is a small beach resort with only 39 rooms, we decided to invest in E-HORS as there were many logistical challenges to handle them manually. The Management wants to improve all management and operational aspects of the Resort. Bubu Resort aspires to be the best resort at Perhentian Island on the beautiful East Coast of Malaysia. Therefore we need to be able to serve our guests with the highest levels possible. From reservation to check out and everything in between. With reservations and purchasing handled in Kuala Lumpur, check in at Kuala Besut (main land) and Resort and F&B operations on the island, it was very hard to streamline everything the way we wanted and needed it. Our logistical, operational and accounting challenges are far more complex than a normal city hotel. With E-HORS, we now have full control and the management tools needed to secure the best service for our guests. We also appreciate the real time online reservation system.
Mr. Ken Cheah Managing Director (16/6/2008)
Articles
View The Recession As An IT Opportunity
When businesses are forced to cut spending, one of the first things to go is usually technology upgrades.
The thinking goes, understandably, that the business has survived this long without whatever new
software program, so it can be foregone. Better to eliminate a computer than a person, for sure.
Read more...
(April 10th 2009)
Misset Horeca advertorial E-Hors (Dutch)
Je bent hoteleigenaar en op vakantie lig je op een mooi wit strand onder een palmboom. Je opent je laptop en ziet hoe het nu met je hotels gaat. In real time. Een utopie?
Read more...
(February 27th 2009)
Six Rules for Leveraging Technology In Your Business
There's a lot more technology rules and guidelines you need to keep in mind, but these six rules are ones really dear to my heart.
Spend money on your technology as an investment - not as a cost; Email is NOT CRM; Web 2.0 is no joke; Mobile technology empowers
small businesses; Outsource; Don’t technologize a bad business process.
Read more...
(December 22nd 2008)
Integrated hotel system with customised reports essential for good revenue management
How does revenue management work in small and independent hotel chains? Elizabeth Churchill, who heads up sales and
marketing for the 12 property Aqua Hotel and Resorts chain, argues that Revenue Management (RM) can sit at a more
profitable core of a small chain's distribution strategy.
Read more...
(September 9th 2008)
Online reservation systems on demand: Booking Upgrades Go For Up-Sell
Though it is not yet the dominant means of booking a hotel reservation, the Internet continues making inroads,
logging some 39% percent of all bookings made through the central reservation systems of major brands last year,
according to a TravelClick study. Read more...
(July 1st 2007)
Technology and Green Hospitality
Technology has been used in hospitality venues for years. There is new technology that can make hospitality venues
more efficient and provide a better guest experience, and contribute to the greening of the hospitality industry.
Read more...
(April 15th 2007)
