Summerset was the pilot site for E-HORS, we were the guinea pig. Even though we were, we had immediate results and large savings which really helped our cash flow and bottom line results. Our reservations and sales department is in Kuala Lumpur and the resort is at the East Coast in Kuala Rompin. Using E-HORS, our sales department could handle the whole sales cycle without consulting the resort, working from an open room inventory. This saved a significant amount in the cost of communication, but even more important; it allowed our sales to close deals more efficiently, faster and with better customer service.
Angelina Sahaya Mary Director (6/6/2008)
Articles
View The Recession As An IT Opportunity
When businesses are forced to cut spending, one of the first things to go is usually technology upgrades.
The thinking goes, understandably, that the business has survived this long without whatever new
software program, so it can be foregone. Better to eliminate a computer than a person, for sure.
Read more...
(April 10th 2009)
Misset Horeca advertorial E-Hors (Dutch)
Je bent hoteleigenaar en op vakantie lig je op een mooi wit strand onder een palmboom. Je opent je laptop en ziet hoe het nu met je hotels gaat. In real time. Een utopie?
Read more...
(February 27th 2009)
Six Rules for Leveraging Technology In Your Business
There's a lot more technology rules and guidelines you need to keep in mind, but these six rules are ones really dear to my heart.
Spend money on your technology as an investment - not as a cost; Email is NOT CRM; Web 2.0 is no joke; Mobile technology empowers
small businesses; Outsource; Don’t technologize a bad business process.
Read more...
(December 22nd 2008)
Integrated hotel system with customised reports essential for good revenue management
How does revenue management work in small and independent hotel chains? Elizabeth Churchill, who heads up sales and
marketing for the 12 property Aqua Hotel and Resorts chain, argues that Revenue Management (RM) can sit at a more
profitable core of a small chain's distribution strategy.
Read more...
(September 9th 2008)
Online reservation systems on demand: Booking Upgrades Go For Up-Sell
Though it is not yet the dominant means of booking a hotel reservation, the Internet continues making inroads,
logging some 39% percent of all bookings made through the central reservation systems of major brands last year,
according to a TravelClick study. Read more...
(July 1st 2007)
Technology and Green Hospitality
Technology has been used in hospitality venues for years. There is new technology that can make hospitality venues
more efficient and provide a better guest experience, and contribute to the greening of the hospitality industry.
Read more...
(April 15th 2007)
