Even though Bubu Resort is a small beach resort with only 39 rooms, we decided to invest in E-HORS as there were many logistical challenges to handle them manually. The Management wants to improve all management and operational aspects of the Resort. Bubu Resort aspires to be the best resort at Perhentian Island on the beautiful East Coast of Malaysia. Therefore we need to be able to serve our guests with the highest levels possible. From reservation to check out and everything in between. With reservations and purchasing handled in Kuala Lumpur, check in at Kuala Besut (main land) and Resort and F&B operations on the island, it was very hard to streamline everything the way we wanted and needed it. Our logistical, operational and accounting challenges are far more complex than a normal city hotel. With E-HORS, we now have full control and the management tools needed to secure the best service for our guests. We also appreciate the real time online reservation system.
Mr. Ken Cheah Managing Director (16/6/2008)
FAQ: Technical
This section is especially for our customers. Below is a list of frequently asked questions by customers when calling our support center. This list is compiled to help you better understand our system without the need to contact us for assistance regarding the concerns listed below.
Reservation
Q. Are we able to see the group details for past, future or canceled reservations? A. Yes. The Overview GIT Reservations program can show the summary overview, breakdown items, breakdown accommodation and rooming list of the reservations. You can also print the PDF version of the group reservation overview. Simply go to GIT Reservations which is under the Sales and Marketing module and select Overview GIT Reservations.
Q. How can I send the reservation confirmation to the guest by e-mail? A. When making a reservation, it is essential to key in the guest e-mail address at the guest information page. Once the reservation is done, E-HORS will automatically send a confirmation to the guest by e-mail.
Q. During reservation, is it possible for staffs to change the default room rate? A. Yes. However, this can only be done by staff who has an authorization level higher than 3. Those with a lower authorization power have to get permission from staffs with higher authorization levels to change the room rate.
Q. After a guest checks out from the system, how can I amend the guest’s profile which is stated wrongly in the invoice that I have issued? A. You can change the customer’s details in the Edit Guest Profile program and his/her guest folio will be automatically updated. This program will be accessible in Guest Profiles under the Front Office module. Go to the Reprint Invoice program, which is in Reception under the Front Office module, to reprint the invoice.
Q. Can a correction be done in the invoice after a guest has been checked out of the system? A. Only authorized staffs will be able to do a correction. This can be made using the FO Invoice Cor. program in Back Office Cor. under the Accounting module.
Q. How can the food outlet obtain revenue from the breakfast, if a guest has chose to pay for a room with breakfast? A. First the Breakfast Settings have to be made by setting the account name, outlet name and the breakfast price. This can be done in Property Settings under the Admin and System module. You can select whether the revenue will be charged out at the point of room charge or based on collected voucher. If revenue to be charged out at room charge is selected, the breakfast revenue will be transferred to the outlet based on number of guests when the guests have been checked in to the system.
Purchasing
Q. How can I see the past order that has been placed? A. You will be able to see all the order that has been placed in Order Overview program under Place Order. You can view the orders by supplier or order date.
Q. Where can I see the stock transaction in the system? A. Stock transactions can be viewed in the Stock Card program under Stock Distribution. Depending on the result that you want, you will be able to select fields that you require to view the stock transaction.
Point Of Sales
Q. Is it possible to find out if an order or invoice has been cancelled in the POS? A. Yes. All you need to do is click on the Report button in the POS, select the date and time and click on the Cancel Report button. The report generated will show when and who has cancelled the order or invoice.
If you have further questions, please e-mail it to . Our staff will help you with your enquiry.
. Our staff will help you with your enquiry.