Piccolo Hotel is the first marine inspired boutique hotel in the heart of Kuala Lumpur at Jalan Bukit Bintang. One of our objectives is to provide excellent services to our guests using an environmental friendly approach.
Therefore we were looking for a hotel management system that can deliver a 'green' solution. Traditionally, hotels use a tremendous volume of paper and energy consuming equipments. E-Hors provides a complete fully integrated solution that is basically paperless and uses a single local server (even with IP based PABX system).
E-Hors allows us to work from anywhere, as the system is 100% browser based, which results in very high efficiency, lower cost of ownership and less paper plus energy costs. Piccolo Hotel is the first hotel in Malaysia using the IP based PABX system, which is a part of the integrated E-Hors solution.
The IP PABX system alone saved our hotel a significant amount in initial investments as no double infrastructure in rooms was needed for Internet and telephone. The system also does not require a conventional and costly PABX system. The difference alone practically paid for the E-Hors license fee.
Dr. Kurt Svrcula Owner/ environmentalist Author: Diving in Malaysia and Layang Layang (23/6/2008)
Piccolo Hotel Showcase
Piccolo Hotel opted for E-HORS to help ramp up the hospitality business landscape Piccolo Hotel, Kuala Lumpur, Malaysia (230+ rooms)
Piccolo hotel was introduced by Paradise Sandy Beach. This new property in KL opened its doors on the 15th of April 2008 and E-HORS was fully operational in the hotel on its opening day. The first part of E-HORS that went live was the POS system in the outlet called Piccolo Mondo. The reasons why Piccolo Hotel decided to go for E-HORS were:
E-HORS is one single web based solution
E-HORS is very green; E-HORS is practically paperless
The efficiency in the usage of email etc.
The Internet reservations
The cost of ownership
That it is hardware independent, resulting in lower investments
The integrated IP based PABX system, which is one of the E-HORS modules
The configuration of Piccolo Hotel is very unique. The outlets and the hotel are separate legal entities. The outlets are located at Piccolo Hotel, Sungai Wang Shopping Mall and Mid Valley Shopping Mall.
All outlets are able to perform room charge services for in house guests.
The administration offices are located in another building but all departments can work together real time using E-HORS. There is no need for import or export of files between any of the outlets, hotel or HQ. With the IP based PABX, all communication between the outlets, HQ and the hotel is free of charge. The IP PABX system also allows guests to make IDD calls for very competitive rates.
Piccolo Hotel is a great example of what E-HORS can bring to a property in efficiency and cost savings.
E-HORS was involved in Piccolo’s inception stages, allowing the owners to change some parts of the infrastructure which resulted in significant investment savings.
