Focus on Customer ROI

During the development cycle of our PMS, our primary focus has been on Return-on-Investment for our clients, and ease-of-use.

ERP-strength foundation and architecture

Our Enterprise Resource Planning approach allows for a tightly integrated system, that automates large parts of the operational and management processes in a hotel or hotel chain of any size.

Complete suite of 15 fully integrated modules

We have developed no less than 15 fully integrated modules, as a complete solution for all daily hospitality operations, covering everything needed to operate our clients’ hospitality business.
No investment in any other complementary module or system is necessary: EHORS is a truly complete one-stop solution.

THE FEATURES defining OUR SYSTEM

Front Office

The Front Office Module is up and running 24 hours a day as no night audit is required. This will result in higher revenue, higher efficiency and lower human errors as no manual back-up is needed. As the Front Office Module is integrated with the Accounting Module, revenue is booked upon check-out: no more need to key in transactions manually.

Food & Beverage

The F&B module includes all outlets of the hotel or resort: restaurants, bars and retail. With the Purchasing Module, it offers full purchasing and stock control. A menu builder is included and sold menus are automatically deducted from stock, based on the units of measurement. Recipes can be stored for any selected or all outlets.

House Keeping & Maintenance

The House Keeping & Maintenance Module allows for blocking rooms for planned/unplanned maintenance and swapping to another room. Front Office Manager or RDM receives email if there is a maintenance block. Cleaning list for housekeeping is based on priorities.

Venue & Catering

The Venue and Catering Module is designed for hotels with function rooms and convention centers. Sales staff can create customized packages for guests who require a function done in the hotel with the integration of the Food and Beverage module.

Point of Sales

In our POS Module any PC can act as a cashier or order station, and the functionality of the station is based on its IP address. Management can check outlets performance using their PC from anywhere in the world with Internet access.

Purchasing


The Purchasing Module provides hotel staff with the power to control and monitor stocks in the hotel. They are also able to make internal stock transfers, create stock locations and view stock locations. As both the Purchasing and Accounting Module are part of E-HORS, no double input of data is required.

Accounting

Accounting is fully integrated on transaction level with all other Modules of the system. This means that transactions made in Front Office, any Outlet or Purchasing, will be recorded automatically in the Accounting Module without any manual input, thus avoiding human error.

Online Reservations

Guests can make direct online reservations. Availability of rooms and prices are taken from the hotels' open inventory. Internet reservations are guaranteed by full/partial payment at the moment of booking, without any commission to be paid to a booking engine. This feature lightens the burden of the reservation department.

Sales & Marketing

The Sales & Marketing Module provides more power for the Sales Team to close deals. They will be able to make reservations and packages for groups based on real time availability of function rooms without the need for consultation with the reservation department. This reduces communication cost significantly.

Human Resources

The HR Module is an easy-to-use Module to keep track of employees working in the organization. E-HORS is able to detect all operations done in the system based on the employees' user ID.

Service Center

This Module handles all guest requests for services or repairs. All items will be keyed into a log, so the responsible department will provide optimum service to guests in the shortest time frame possible. Usage of materials can be recorded to keep track of the inventory available. This is fully integrated with the Purchasing Module.

Smart TV

The Smart TV Module will be extended with the guestApp. Both allow the guest to order room service, make requests from housekeeping or any other request, and report damages. The Smart TV Module is fully integrated with the F&B Module as well as the Service Center

WiFi

The WiFi Module handles free or paid WiFi access for in-house guests, as well as for guests attending banquets/events. The Module sets the maximum number of access grants per event, based on number of booked participants. Upload and download speeds can be set in the system

PABX

The PABX Module is an IP-based phone system, fully integrated with voicemail, guest and internal messaging. IDD calls can be made with much lower rates. This Module creates one virtual environment where all phone calls between properties (local, national or international) are free of charge.

Theme Parks

A Module that is fully integrated with the other components of E-HORs, providing real time statistics: current revenue, number of guests, break down of the types of tickets sold. Hassle-free cashless payments feature via wristbands.

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THE ISSUES FACING THE HOSPITALITY MARKET

Labor Shortage

Old staff is not returning post-Covid, new staff is difficult to find.

Increased Costs

Cost of living for consumer is higher, plus product costs have increased.

Higher Inventory

In 2023 more than 425,000 rooms were added to the global room inventory.

There is only 1 solution to tackle these issues:

Higher Efficiency

Hotels must focus on cost control, ramp up HR efficiency, and increase revenues.

Annual inflation and average consumer price increases

Cost increases and inflation, combined with an ever-increasing room inventory, leads to the need for much higher efficiency in the Hospitality Industry.